Shipping

Shipping

USA*

Orders over $500 (Jukeboxes) Shipping is FREE OF CHARGE curbside.

Orders under $500 (Spares and Accessories) Shipping is $15.

*excludes Hawaii

CANADA

Orders over $500 (Jukeboxes) Shipping is $600 curbside.

Orders under $500 (Spares and Accessories) Shipping is $15.

MEXICO

Orders over $500 (Jukeboxes) Shipping is $600 curbside.

Orders under $500 (Spares and Accessories) Shipping is $15.

REST OF THE WORLD

Please contact sales@rock-ola.com for Jukeboxes enquiries.

Shipping Policies

Rock-Ola understands that getting your items in a timely manner is important to you, so we process your order swiftly. You can expect to receive your items within 4-5 business days. Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order.

About Free Shipping

Jukeboxes ship free to the US, via standard ground service, to locations within the contiguous United States. 
Additional charges apply for shipments to Alaska, Hawaii, and Canada. 
Most orders ship via FedEx, UPS Ground, USPS 1st class or USPS Priority.

Tracking Your Order

Once your order leaves our warehouse, a tracking number will be emailed to you. Tracking codes take one business day to activate.

Backordered Items

If an item is out of stock you will be contacted as soon as possible. You will have the option of waiting for the back ordered item, splitting the shipment and having all the in-stock items sent immediately, choosing a replacement item or canceling the back ordered item

Lost or Damaged Packages

If your package arrives damaged, or if you are missing any items from your order, please call us immediately upon receipt at 1-866-855-2284. We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.

Shipping to Canada

Rock-Ola cannot currently calculate and resolve import fees for large shipments. Any duty, tax, the brokerage will be calculated when the item enters Canada and will be the responsibility of the customer/consignee.

Shipping Restrictions

At this time, we are currently unable to ship to P.O. Boxes and Military APO/FPO addresses.

What is curbside delivery?

Large or heavy items ship in a freight truck. The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside at the end of your driveway. Placement of items on driveway, sidewalk or in the home and package removal is not provided. This is a large, heavy item, so arrange to have additional people help you.